From the shelf to your desk

A pad leaves the shelf, spends a few days in a carton and lands on your desk. We make what is inside the box, and our partner store runs the journey. Here are the four stops and what happens at each.

1. The buttonEvery supply on our pages opens at the partner store. Your basket, your address and your payment all begin there.
2. The checkoutThe store lists the delivery options for your address, with the arrival date and the shipping cost for each, before you pay.
3. The roadOnce a carrier has the parcel, tracking appears on the store's order page and in the store's messages to you.
4. The doorThe carrier delivers and the order page marks it complete. If the date passes with no box, that same page is where to raise it.

Who answers what

Delivery dates and cost

The store, at checkout.

Tracking and delays

The store's order page.

A change of address

The store, before the parcel ships.

Delivery outside the United States

The store decides item by item. Enter your address there to see.

Which pad or set to choose

Us, at contact@soucolor.org.

Worth knowing before a big box arrives

• The 11x14 inch hardcover pads need a flat place to wait. Do not stand them on a corner.
• Wooden art-set cases are the heaviest things we make. Open them flat on a table, since big sets are packed tight.
• Classroom packs of dot markers repeat each color, so count by color as well as by marker.
• Gel pen cases hold pens and refills together. Sixty and sixty is the count to check.

The first five minutes

Before the wrapping goes in the bin, make one test row: a stroke from each marker, a dot from each dauber, a line from each pen. It takes less time than making tea, and it tells you everything arrived the way it was packed.